Returned Merchandise Condition The item must be returned in NEW condition, and in original shipping packages. Returning Damaged or Defective Merchandise If your purchased item arrives damaged or defective, you can send it back for a full refund or we will replace your order and waive all shipping charges for the replacement order. Shipping charges for returned items are non-refundable. Shipping Policy We ship by United Parcel Service. UPS does not ship to Post Office Boxes, therefore we need a physical address. All packages are sent out by UPS ground service. 2nd day and overnight express shipping is an additional charge. 15-Day Return Policy We gladly accept returns within 15 days from the date of delivery for a full refund of your purchase. Ship it to the return address listed below. We offer a 101% Satisfaction Guarantee on all of our products.